Ways to engage
Strategy product

Customer touchpoint audit

How long?
1 week
What type of engagement?
Consultancy Programme
Where?
Online or in person
Cost
£POA

What is it?

A comprehensive review of your existing digital customer touch-points across owned, paid and shared platforms. We will create a detailed customer journey map for existing audiences, identifying any challenges and barriers to successful conversion and propose potential improvements.

Who's it for?

  • Senior digital marketers with a desire to provide exceptional customer experiences.

  • Marketing stakeholders focussed on creating truly effective customer journeys.

  • Organisational leaders determined to create outstanding brand experiences.

Tasks

Our team of strategists and analysts will evaluate your best and least performing customer touch-points, to identify current barriers in existing journeys, including:

  • Review existing analytics across current platforms, apps, websites and Ecomm pages.

  • Review platform use to identify barriers in current customer journeys.

  • Document current customer journey map to identify gaps and opportunities.

Output

Our detailed report will clearly identify current customer journeys, highlighting barriers and assigning value to existing touch-points. We will also create a view of ideal customer journeys and recommendations to help implement them.

What will you learn?

  • Your most valuable customer touchpoints

  • Barriers in current journeys and how to fix them

  • Opportunities for your brand to create more effective customer journeys

Who will run it?

You will be working with our specialists:

Stephen Hobbs

Strategy & Planning Director

Let’s get started.

Enter your details below and we will be in touch to get things moving.
* required field
View our Privacy Policy to find out more about how we take care of your personal data.

Other ways we can help

1 hour

Demystifying websites & digital terminology

A one hour workshop to help people who might be venturing into a new website design and build project to better understand what's required.

1 day

Why and how to improve website speed

A day where we combine the experience of technical brains with a series of web performance tools to analyse the speed and performance of your website.

1 week

Product design sprint

A one-week intensive and collaborative product sprint designed to answer all your business critical questions.

Get the latest from Mediablaze

Our emails are packed with digital marketing insight, trends and case studies. On average you will receive one email per month.

Mediablaze on Instagram
Mediablaze on Twitter
Mediablaze

The Print Rooms
164/180 Union St
London
SE1 0LH